The Reserve Bank of India has issued updated customer-protection directions for unauthorised electronic banking transactions. The new framework is scheduled to take effect on 1 January 2027, so customers should not assume every provision is already active.
What you need to know
- Customer liability depends on the cause of the fraud and how quickly it is reported.
- Eligible cases can receive zero-liability treatment under the specified conditions.
- Banks must provide clear reporting channels and time-bound handling.
- Limited compensation can apply to certain small-value losses under the new framework.
- The exact bank record and reporting timestamp can be decisive.
Practical next steps
If fraud occurs, contact the bank immediately, block the affected payment method, save complaint numbers and screenshots, and report it through 1930 or the National Cyber Crime Reporting Portal. Never share an OTP, PIN or remote-access code.
Official sources
Last verified: 30 August 2026. Details can change; check the official sources before making an important decision.